Medilink Hospitals · Healthcare
Hospital Management System
Unified OPD, IPD, pharmacy, lab and billing into one secure HMS with telemedicine and a patient app.
HMSEMRTelemedicineReact Native
-55%
Wait time
-90%
Billing errors
+34
Patient NPS
24 weeks
Timeline
The Challenge
Medilink ran disconnected systems for OPD, pharmacy, lab and billing, causing long wait times, billing errors and a poor patient experience across its branches.
Services used
Hospital Management SoftwareMobile App DevelopmentCloud Solutions
Our Approach
- 1Designed a unified, secure HMS connecting every department in real time.
- 2Built EMR with role-based access, audit logs and privacy-by-design.
- 3Launched patient and doctor apps with telemedicine and e-prescriptions.
- 4Integrated automated billing and insurance claims.
The Results
- Patient wait times reduced by 55%.
- Billing errors fell by 90% through automation.
- Patient NPS improved by 34 points.
“Our hospital management system finally connected OPD, pharmacy and billing. Patient wait times fell dramatically and our staff actually enjoy using it.”
Dr. Rajesh Menon
Director, Medilink Hospitals
More work
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